PAIA Manual
Promotion of Access to Information Act, 2 of 2000
Last updated: 21.01.2026
1. Introduction
This Manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (“PAIA”).
PAIA gives effect to the constitutional right of access to information held by public and private bodies, where that information is required for the exercise or protection of any rights.
Serene Scene is a private body and this Manual explains:
- what information Serene Scene holds,
- how access to that information may be requested,
- and how such requests will be processed.
2. Details of the Private Body
Name of Private Body:
Serene Scene [SERENE COLLECTION PTY(LTD)]
Business Description: Serene Scene operates as a curated online directory and marketplace that connects users with independent wellness facilitators, practitioners, and venues. The platform supports discovery, booking facilitation, editorial content, and community engagement related to wellbeing and wellness experiences.
Physical Address: 28 Strubens Road, Mowbray 2026
Postal Address: As Above
Email Address: Camilla.Swart.cpt@gmail.com
Website: www.serenescene.co
3. Information Officer
In terms of POPIA and PAIA, the Information Officer of Serene Scene is:
Information Officer:
Camilla Swart
Email:
Camilla.Swart.cpt@gmail.com
The Information Officer is responsible for:
- ensuring compliance with PAIA and POPIA,
- processing requests for access to records, and
- handling complaints relating to personal information.
4. Records Available in Terms of Other Legislation
Where applicable, Serene Scene holds records in accordance with the following legislation:
- Companies Act, 71 of 2008
- Consumer Protection Act, 68 of 2008
- Electronic Communications and Transactions Act, 25 of 2002
- Protection of Personal Information Act, 4 of 2013
- Basic Conditions of Employment Act (if applicable)
- Income Tax Act, 58 of 1962
5. Categories of Records Held By Serene Scene
Serene Scene holds records in the following categories. Access may be granted or refused in accordance with PAIA.
5.1 Corporate and Administrative Records
- Company registration documents
- Memoranda of incorporation (if applicable)
- Shareholder or director records
- Policies and procedures
5.2 Financial Records
- Accounting records
- Invoices and payment records
- Tax records
- Bank records
5.3 User and Account Records
- User registration details
- Booking and transaction records
- Communications with users\
- Support queries and correspondence
5.4 Facilitator and Venue Records
- Facilitator profiles and agreements
- Venue listings and agreements
- Compliance declarations
- Communication records
5.5 Website and Technical Records
- Website usage data
- Log files and audit trails
- IP addresses and device information
- Cookie and analytics data
5.6 Marketing and Content Records
- Editorial content
- Blogs, interviews, and musings
- Marketing materials and campaigns
5.7 Personal Information
Personal information is processed in accordance with Serene Scene’s Privacy Notice and POPIA.
6. Records Available Without a Formal PAIA Request
The following records are available on Serene Scene’s website without the need for a PAIA request:
- Terms and Conditions
- Privacy Notice
- Disclaimers
- Cookie Notice
- PAIA Manual
- Public marketing and editorial content
7. Request Procedure for Access to Records
7.1 How to Request Access
A requester must submit a written request to the Information Officer containing:
- full name and contact details,
- sufficient detail to identify the record requested,
- the reason the record is required (if applicable),
- proof of identity (where personal information is involved).
- Requests may be submitted via email to the Information Officer.
7.2 Request Forms
The prescribed PAIA request form (Form C) may be requested from the Information Officer or downloaded from the South African Information Regulator’s website.
8. Fees
Serene Scene may charge the following fees as permitted under PAIA:
- A request fee (where applicable)
- An access fee to reproduce or prepare records
The requester will be notified of any applicable fees before the request is processed.
9. Grounds for Refusal of Access
Access to records may be refused on grounds permitted by PAIA, including but not limited to:
- protection of personal information of third parties,
- protection of commercial or confidential information,
- protection of Serene Scene’s proprietary or intellectual property rights,
- legal privilege,
- requests that are frivolous or vexatious.
10. Protection of Personal Information (POPIA)
Serene Scene processes personal information in accordance with the Protection of Personal Information Act, 4 of 2013.
Personal information is:
- processed lawfully and transparently,
- collected for specific and legitimate purposes,
- safeguarded using reasonable technical and organisational measures.
For more information, please refer to Serene Scene’s Privacy Notice.
11. Remedies Available to Requesters
If a request for access to information is denied, the requester may:
- lodge a complaint with the Information Regulator, or
- apply to a competent court for relief.
Information Regulator (South Africa):
JD House, 27 Stiemens Street, Braamfontein, Johannesburg
Email: inforeg@justice.gov.za
Website: www.justice.gov.za/inforeg
12. Updates to This Manual/h4>
This PAIA Manual will be updated from time to time as required by law. The latest version will always be available on the Serene Scene website.